By Takura Zhangazha*
The Postal and Telecommunications Regulatory Authority of Zimbabwe
(POTRAZ) recently announced in its 2015 third quarter report that there are
almost 12, 4 million active mobile phone users in Zimbabwe. This figure is derived from statistics it acquired from all mobile telephone companies it licensed to operate in
Zimbabwe.
Apart from mirthful comments from observers as to how the number of active
lines in Zimbabwe are close to equaling our population figure of 13 million (a
lot of people apparently own more than one sim card), the report makes for
fairly interesting reading and interpretation. And there have been a number of insightful interpretations of this report, most notably from TechZim.
The most obvious issue that emerges is that the increase in
mobile connectivity, even if 1,3% for the last quarter of 2015, is a good thing
for freedom of expression and access to information. Though these statistics are rarely viewed
this way, there is no doubt that the ability of more Zimbabwean citizens to
connect and talk to each other via mobile phones is a progressive democratic development. The
only catch however remains that mobile phone content is still subject to criminal defamation and also that regionally, ours are comparatively high costs of utilization of mobile
phones for voice calls and in some cases data connections.
But all the same, the latter point is mitigated by the fact
that, and this is in the quarterly report, there is increased demand for data
services. This data has also had the added effect of providing alternatives to
voice calls on mobile devices. These alternatives are listed as Whatsapp, Skype
and Viber. This however has not stopped voice call revenue still constituting 60%
of the revenue made by mobile phone companies.
Greater connectivity and a large number of base stations are
to be found, as expected, in the urban as opposed to rural areas. But there is
an inevitability to the expansion of mobile connectivity in the rural areas largely
due to what is perhaps the most physically utilitarian value of the mobile phone
in rural areas, that is, mobile money transfers. The number of people connected to mobile
money systems have increased though their ability to deposit significant
amounts into mobile money accounts has not.
As of 2015 there are now over 6, 7 million subscribers to mobile money,
an increase of 7,1% . It is an increase
that will likely continue much to the chagrin of formal banks.
As for fixed telephone connections, the decline in connectivity
is largely due to the impact that the mobile phone continues to have. Fewer people have fixed telephone lines, with
corporate bodies taking the majority of usage statistics at 69%. Even fewer Zimbabweans are using the
traditional mainstream courier services to send and receive goods or
information.
The POTRAZ report also concludes, on the basis of the statistics
it presents, that ‘ as revenues from voice and sms services continue to
decline, the future of telecommunications is data’.
This conclusion may initially appear to be a straightforward
one but it has telling implications on the increased importance of the mobile
phone in the everyday lives of Zimbabweans.
Without a doubt it is the now very much preferred method of
communication, not only for social conversations as in the past but also for multiple
information processing, receiving and transacting platforms . This with the added function of becoming a
tool for money related transactions makes our mobile phones revolutionary in
relation to how our everyday lives are now arranged. In fact, the continued rise in the reliance
on mobile phones will inevitably affect our economics, politics and social
interaction. Its all a question of
whether we harness these new technologies and increased over reliance on data
to best democratic effect.
As it is, and as one can infer from the POTRAZ report, the highly
competitive aspect of our telecommunications industry and its primary motivation
by revenue collection/profit means that the public interest value of its
expansion remains obscured and arrived at by default. It also means for example, there will be
continued disequilibrium between rural and urban connectivity because the
current model merely follows the money, as opposed to the communications for
development need.
Admittedly private mobile companies will say such an approach
is fundamentally the responsibility of government especially through the levies
and license fees they pay. But the evident
rider has been that the slower realization and roll out of what are even faster
communications technologies such as long term evolution (LTE) connectivity are directly
linked to the ability to milk the market while one still can. Especially in a highly competitive and oft
times politicized via licensing one as is Zimbabwe’s telecommunications market. Some of us would do well to remember the days of ‘disappearing
airtime’ on our respective networks.
Government, through its regulatory frameworks is also not
without fault. Its primary view of the
telecommunications industry as a critical state revenue base has also fueled
this unfettered profit motive. In the process what obtains is almost the equivalent
of a quid pro quo with the telecommunications companies saying the equivalent of
its okay for you to go ahead and tax us, just allow us to also make as much
profit as we can, while we can. Especially before the internet or access to affordable data, especially via mobile telephony, inevitably becomes a basic right.
*Takura Zhangazha writes here in his personal capacity (takura-zhangazha.blogspot.com)